Shipping Policy

Processing Time

Processing time is normally 3 to 5 business days. During high demand periods this may extend.

Shipping Time

Estimated delivery time varies by destination. Typical delivery times are listed below.
These are average estimates and may vary.

• United States 7 to 15 business days
• Canada 8 to 16 business days
• Europe 7 to 15 business days
• United Kingdom 7 to 15 business days
• Australia and New Zealand 7 to 14 business days
• Asia Pacific 5 to 12 business days
• Middle East 10 to 18 business days
• Other regions 10 to 20 business days

Shipping Methods

We use reliable international logistics partners such as:
• YunExpress
• 4PX
• Cainiao
• EMS or local postal carriers depending on the destination

Your local courier (for example USPS Royal Mail La Poste DHL ePacket style partners) will complete the final delivery.

Tracking

A tracking number will be provided by email once your order has shipped.
Tracking updates may take 24 to 72 hours to reflect movement after dispatch.

Customs and Duties

Shipments may be subject to customs inspections or import taxes depending on your local regulations.
Customers are responsible for any customs duties or VAT charged by their country.

We cannot control customs delays but will assist with any required documentation.

Failed Delivery

If a package cannot be delivered due to incorrect address refusal to accept or absence of the recipient the package may be returned to us.
In such cases:
• Reshipment fees may apply
• Refunds will exclude the original shipping cost

Lost or Delayed Packages

If your package is significantly delayed or appears lost contact us at [Support@cyanskyworld.com].
We will verify the shipment status and provide a solution such as reshipment or refund depending on the case.